Frequently Asked Questions
Everything you need to know about your beauty journey with W Labs.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are W Labs products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All W Labs products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy for skincare items?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, please contact our support team to initiate a return for a refund or store credit.
Do you ship internationally?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our beauty consultants for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.